Refund Policy

Refund Policy

Effective date: 2026-04-22

We want you to love what you ordered. If something isn't right, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return.

Eligible Items

  • Items in their original condition
  • Opened and briefly used items accepted if clean and complete
  • Glassware in original packaging (for safe return shipping)

Non-Returnable

  • Items damaged through misuse
  • Gift cards
  • Final sale items (if marked as such)

How to Start a Return

  1. Email spark96.us@gmail.com with your order number and reason for return
  2. We'll provide a return authorization and shipping instructions
  3. Ship the item(s) back using the provided instructions

Damaged or Defective Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund — no return needed. For glassware, we understand breakage happens in transit and handle these claims promptly.

Refund Process (Two Stages)

Stage 1: Once we approve your return, we initiate the refund within 3 business days.

Stage 2: After Stage 1, it may take an additional 5–10 business days for the refund to appear on your bank or card statement. The total timeline depends on your issuer.

California Residents (Song-Beverly Consumer Warranty Act)

Refunds paid by credit card are refunded to the original payment method. Cash refunds are available for amounts under $10 unless the customer agrees otherwise. California customers are protected under CA Civil Code §1723 and the Song-Beverly Consumer Warranty Act.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Questions

Contact us at spark96.us@gmail.com for any refund or return question.