FAQ
Questions about your order? Email hello@gethausbar.com.
Where do your products ship from?
HausBar uses retail-fulfillment partners. Orders may arrive in manufacturer or retailer packaging, including Amazon packaging, and multi-item orders may arrive separately. HausBar remains your seller and support contact at hello@gethausbar.com. Packaging does not establish authorized-dealer status or eligibility for a manufacturer warranty; those terms must be checked for the specific product.
Are you an authorized dealer of the brands you sell?
HausBar is an independent online retailer. We are not an authorized dealer or official retailer of any brand unless explicitly stated. All products are genuine, sourced from trusted US retailers, and backed by our 30-day return policy.
Why did my order arrive in Amazon packaging?
HausBar uses retail-fulfillment partners. Orders may arrive in manufacturer or retailer packaging, including Amazon packaging, and multi-item orders may arrive separately. HausBar remains your seller and support contact at hello@gethausbar.com. Packaging does not establish authorized-dealer status or eligibility for a manufacturer warranty; those terms must be checked for the specific product.
How much is shipping?
Standard US shipping is $6.99 per order with no minimum purchase. We ship to all 50 US states, including Alaska and Hawaii, and US territories. International shipping is not currently available. See https://gethausbar.com/policies/shipping-policy for delivery estimates and details.
What is your return policy?
Request a standard return within 30 days of delivery. Items must be unused and in their original, unopened packaging with all accessories and documentation. Email hello@gethausbar.com with your order number and reason before returning anything; prior approval is required, and we provide the return address and instructions. Customers pay return shipping for change-of-mind returns. Final Sale items and other exclusions apply. Damaged or defective items follow the separate damaged-item process. Full terms: https://gethausbar.com/policies/refund-policy
How long does a refund take?
We initiate the refund within 3 business days of approving the return claim. It may take an additional 5-10 business days to appear on your bank or card statement after processing. Full terms: https://gethausbar.com/policies/refund-policy
Can I use these tools for mocktails too?
Many bar tools can be used for both alcoholic and non-alcoholic drinks. Suitability depends on the particular tool and recipe; check the product description, capacity and intended use. Email hello@gethausbar.com with the product link if you need clarification.
Do you ship internationally?
International shipping is not currently available. Our published shipping policy covers all 50 US states, including Alaska and Hawaii, as well as US territories. Full terms: https://gethausbar.com/policies/shipping-policy
What if my item arrives damaged?
Contact us at hello@gethausbar.com within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund — no need to return the damaged item. For glassware, we understand breakage happens in transit and handle these claims promptly.
Do you have a discount for first-time buyers?
Enter WELCOME10 at checkout for 10% off eligible items. The code can be used once per customer, has no minimum purchase requirement, and cannot be combined with other discounts. Review the applied discount and final total before paying; offers and eligibility may change.
Are your bar tools food-safe?
Most of the metal barware we carry is listed by its maker as food-grade stainless steel, commonly 304. We don't manufacture or independently test these items, so check the individual product page and the packaging for the exact material. Silicone molds are listed as BPA-free where the maker states it.
Full details: shipping policy and return policy.
Last updated: 2026-09-29